Every question we get.

No contract, no subscription. You buy the hub once and get a lifetime software license. The hardware and the right to run it are yours forever.

No per-user fees, and no fees for the local AI models running on your hub — voice, sales coach, dispatch logic, customer 360 all run on-hub for free, with no caps. Voice minutes and SMS messages are billed directly by Twilio at carrier rates; Dino RD&C doesn't mark them up. If you decide to connect a cloud-based LLM as a fallback for specialized workloads, you pay for that usage.

Pricing depends on the tier you need — call concurrency, installed languages, and number of units. Talk to sales for a quote sized to your shop.

$5 per 1,000 outbound inquiries through the lead engine — calls, SMS, emails, DMs. Pay as you go on credits or buy a package up front. The AI compute is still free; you're only paying for the outbound delivery.

Run Dino RD&C's operating system and software on any hub unit you've bought from us, for as long as you operate. One license stays with the business that bought it. The system can host multiple businesses under one owner for centralized management if you want it.

No. The license stays with the business that bought it — it can't be sold or transferred to another company. One license, one business.

No. The hub needs a stable internet connection (ethernet preferred over Wi-Fi) and a power outlet. That's the requirement list.

Two to three weeks. Each hub runs on custom-spec hardware that we order to your shop's needs — depending on the model, lead time can run up to three weeks. While the hardware is in transit to us, we walk you through a detailed questionnaire and train and test the AI agents on your scripts, customers, and workflows. The moment the unit lands at our shop, we install everything, run one final test, and ship it straight to you.

The hub is the AI brain and the server hosting your database, dashboards, customer portal, and business website. Every interface runs through it, so a stable internet connection is required. Lose the connection and you lose access until it's back.

Yes. Dino RD&C ports your numbers and routes calls through the hub so the AI voice agent and your team share one phone tree. We handle the carrier paperwork during onboarding.

At minimum 25 Mbps down / 10 Mbps up with latency under 100 ms. For shops running multiple concurrent AI voice calls, 100 Mbps fiber is comfortable. We measure your real-world speed during onboarding and tell you if it'll be a problem.

You do. It's plugging a computer into power and an ethernet jack — that's the install. Anything weird, our support team handles it remotely.

Stripe and Google Calendar today. QuickBooks is in the pipeline, and a native accounting module is coming soon — once it ships, you'll be able to skip QuickBooks entirely and keep everything on the Ai Hub.

Voice, dispatch, customer 360, inventory, sales coach, lead engine, marketing, and billing — all on one Ai Hub. Each module runs in manual, AI-assisted, or fully automated mode, and you set that per shop.

Each hub runs up to four languages concurrently. If you need more — say English, Spanish, Mandarin, Russian, and Arabic — you add a second unit to carry the extras.

The coach listens to both sides of the call. It already knows your sales script, the customer's history, and how each rep tends to handle objections — so the prompts whispered in the rep's ear are tailored to the moment, not generic.

Yes. The AI handles inbound calls and SMS, drops jobs straight onto the dispatch board, and runs the follow-up chain — quote, reminder, post-job survey — without anyone touching the keyboard.

Yes. Custom features and one-off integrations are on the table — talk to your sales contact and we'll scope it.

On the hub at your shop — never in a multi-tenant cloud. You own the device and the data on it. Dino RD&C acts as a service provider only for what we need to run and support the product (Privacy Policy and DPA cover the details).

Yes, for life. The AI landscape moves week-to-week; we keep shipping updates so your shop stays ahead of the market, not catching up to it. Updates ride down to your unit automatically.

We replace the unit if it fails inside the warranty window. Your data restores from a local snapshot and you're back up the same day.

Yes. Every interface — owner dashboard, technician app, customer portal — runs in any modern browser on any device. Native iOS and Android apps are coming soon.

Yes. One hub can run multiple shops under a single owner, as long as your combined call traffic stays inside the unit's concurrency limit. Past that, you add a second unit and they share data.

Concurrency is how many simultaneous voice calls the hub can handle. Each unit ships with a fixed concurrency tier; once it's saturated, the next caller queues or rolls to voicemail. If your shop grows past it, you add a unit.

Nothing to cancel. You own the hardware and the data — if you ever decide to leave, you keep both. The hub keeps running on the software it has; you'd just stop receiving updates and support.

The technician app works offline — log time, parts, photos, signatures, all from a basement or a dead-zone job. It syncs back to the hub the moment service returns.

Yes. If you already have a site, we move it onto the hub during onboarding. Once it's hosted there, the hub watches traffic and ties marketing performance back to actual jobs and revenue — not just clicks.

Branded as your business. The owner dashboard, technician app, and customer portal all carry your shop's name, colors, and logo. Customers see you, not Dino RD&C.

Yes. Lifetime support is included — email and AI agents handle the day-to-day. Shops that want a dedicated human reachable by phone can add Priority Support as a paid subscription.